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MONITORED APPS
Kiroku
Narabu
Nemuru
Apps
TRUST LAYER
Nemotron-3-Ultra-550b-a55b → Nemotron-3_5-Lightning → human
Agent running
mode=demo · 3 apps
NVIDIA Nemotron on Nebius Token Factory
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日本語 CtrlK · jk
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Inbox

Only items that need a decision arrive here — open 7 · drafts awaiting approval 2
all7urgent1decision5info1KirokuNarabuNemuru
ESCALATIONS
review guard3h
Nemuru: 1-star review — paid user can't generate picture books, requests refund
urgent confidence 3/3
review guard3h
Kiroku: 2-star review reporting slow startup on v12
decision confidence 3/3
revenue guard3h
Kiroku: trial_conversion_rate_7d anomaly (revenue guard)
decision confidence 3/3
revenue guard3h
Nemuru: churn_events_7d anomaly (revenue guard)
decision
crash guard3h
Narabu: crash_rate anomaly (crash guard)
decision confidence 3/3
store guard3h
Nemuru: store screenshot issue — contrast on nemuru_paywall.png
decision confidence 3/3
weekly guard3h
Weekly report: MRR, trials, conversion, churn across apps
info
REPLY DRAFTS AWAITING APPROVAL
Kiroku · review guard3h
申し訳ありません、起動が遅くて不便をおかけしています。現在原因を調査中です。もし詳細を共有いただける場合は、アプリ内の「お問い合わせ」からご連絡いただけると助かります。改善に向けて
low_ratingrv-kiroku-002✓ 監査済
Nemuru · review guard3h
夜分にご迷惑をおかけし、本当に申し訳ありません。課金済みなのに絵本が生成されないのは、あってはならないことです。原因を最優先で調べています。お手数ですが、設定画面の「お問い合わせ」
low_ratingrv-nemuru-001✓ 監査済

Nemuru: 1-star review — paid user can't generate picture books, requests refund

3h · 2026-08-30 07:19 UTC

Review `rv-nemuru-001` (★☆☆☆☆)

「課金したのに絵本が生成されない。何度試してもエラーになる。お金を返してほしいです。」
Language: ja | Version: 5 | Date: 2026-08-25

Classification: low_rating (rating 1) + policy_risk (explicit refund request, paid feature broken)

Draft reply saved (Japanese):

夜分にご迷惑をおかけし、本当に申し訳ありません。課金済みなのに絵本が生成されないのは、あってはならないことです。原因を最優先で調べています。お手数ですが、設定画面の「お問い合わせ」からご連絡いただければ、個別に対応させていただきます（購入確認と再発行の手配をします）。今しばらくお待ちください。

Why this needs a decision:

  • Paid feature (picture book generation) completely broken for this user
  • Explicit refund demand — Play policy requires handling purchases in good faith
  • "何度試しても" suggests reproducible failure on v5

Recommendation:

1. Check crash logs / backend errors for picture book generation on v5

2. Verify this user's purchase receipt via Play Console

3. Decide: issue refund via Play Console *or* fix generation + re-grant content

4. Reply to user via in-app contact once outcome is known

Confidence panel 3/3Independent models with different lenses vote: is this worth an interruption? · Nemotron-3_5-Lightning
operator lens · interrupt justifiedDeveloper can verify the purchase receipt and initiate a refund via Play Console today.
customer-impact lens · interrupt justifiedIgnoring will likely trigger a refund, escalate negative sentiment, and risk policy violation, causing continued revenue loss and reputation damage.
Activity
3hopened
STATUS
open
SEVERITY
urgent
GUARD
review
OCCURRENCES
×1
FIRST SEEN
3h
LAST SEEN
3h
RUN
071907-bbaab6
CONFIDENCE
3/3